View the, No. Thank you. I do not normally make reviews but I have to warn you. it has been issues with mis direct package sending! Even though I paid for shipping I was just reimbursing Carid they paid for the shipping so they will get the return. Any returns related to defects, damage, fitment or other flaws will require additional inspection. here. Consumer Relations Department at I ordered a rear brake kit for my Nissan Leaf. No warranty issued.They are wasting time and not honoring warranty. Gain trust and grow your business with customer reviews. Shipments to HI, AK, PR, APOs, Guam, & Virgin Islands might require extra shipping charges. We regret to know, that the mufflers did not meet your expectations and you decided to return them. How can the refund process just start yesterday on three separate occasions a week apart? They still don't have a tracking number for me. I would appreciate either a full refund for the overdue package, or for the issue to actually be resolved. I need my money only CARiD 1 Corporate Drive Cranbury, NJ 08512 Telephone Number: +1 (800)-505-3274 Email Address: What are the top ways to save at CARiD? Check the, Yes. 2 Other NYSE markets, such as NYSE American Equities and NYSE Arca Equities, also allow order cancellations in. The item I ordered on their website says 100% fit my car, but it actually did not fit. Consumer Relations Department at Check Status Still Need Help? The company refuses to transfer the money to me in any way. I could not leave the car without brakes for this long. With the personal discount applied - $127.75. Use this valid 87% off CARiD Coupon today. The refund is being processed. The party submitting the User Submissions is solely responsible for any interactions with other users. Please, get back to him via email if you have any further questions. Click the checkbox next to every item you want to cancel in your order. We want you to be 100% satisfied with your purchase. I'm the only reason that the company even noticed the issue(on 1500$ rims). Looking forward to your response! They offered a $25 gift card. No problem! The atmosphere in our office is professional but upbeat. I am contacting my credit card company today to file fraud charges. I had the same experience. Tip for consumers:Avoid using this site/company! Here are a few of the best ways you can save money with CARiD online. Maybe the owner was in the used car buisness before! Dear Mark, All rights reserved. Anyway, the mufflers are on their way back to the manufacturer. Do not buy products from Carid. Tip for consumers:The customer service can only track orders, they cannot really assist if there is an issue. Hello, Items that have been shipped already cannot be canceled or modified. Please, check your email inbox for an email from Damon, our consumer relations department representative, with a compensation offered for the inconveniences caused. Looking forward to your response! Please, check your email inbox for more details and additional compensation offered. Generally, CARiD disclaims all loss, and is not responsible for, any additional charges, labor, loss or damage incurred as they are related to the products purchased from CARiD unless otherwise permitted under these Terms & Conditions. Shipping time varies on items This is not a typical situation and we would like to improve your experience. Have a wonderful day! While warranty claims are specific to each manufacturer, CARiD will administer all warranty claims so that it may be as seamless as possible for our customers. I'd like to know what in the world has become of my beloved usa? It is neither inferred nor implied that any item sold by is a product authorized by or in any way connected with any vehicle manufacturers displayed on this page. 745 Following. It was to be shipped Dec 1st. Answer (1 of 4): Cancel order where ? Consumer Relations Department at these are exactly the people that are destroying the once awesome country that the usa used to be. I don't work at Target, but I can tell you all the mistakes I've made. Thats why i went with you.Order #[protected]. How many days do I have to cancel? DoNotPay has helped our customers get refunds and cancel orders with hundreds of companies, including: Southwest Airlines Zelle Etsy United Airlines Their price match policy mentions nothing about shipping, and their shipping charges happen to be higher than everyone else. As of February 20, 2022, CARiD does offer international shipping policies. Copyright 2003-2023 From looking at the reviews, can you please tell me why i should order from you? In the event an error is made by CARiD, a return shipping label will be provided. CARiD has a consumer rating of 2.75 stars from 4,645 reviews indicating that most customers are generally dissatisfied with their purchases. I just want the item I've had a decent relationship with Car ID but since recently when they changed their customer service dept. It has been over 2 weeks of trying to get this resolved but still no resolution and continuing waste of time bs emails. Thank you for sharing your feedback! We will be glad to cancel your order asap. How do I cancel my order? Dear Nick, Subtotal should have been $127.75 but they kept adding the delivery to the subtotal and then charging me again. We will assist with cancellation of an order or part(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Tip for consumers:Quit while you're ahead. Items that have been shipped already cannot be canceled or modified. This is not how we usually work. Sincerely, Dear Quincy, Ordered them with gloss red paint and FLAT black engraving and paid $319 shipped. Im waiting to return and will never order here again! That is why you can see negative reviews only. I call Customer service to get status. I figured it would be okay bc the order was placed after hours. Order Cancellation We all change our minds from time to time. Purchased a hood upon delivery inspected and found that it was of very poor quality and had been damaged during ship. We are terribly sorry for the inconvenience with your order. I called to cancel the order and was routed to a person I couldn't understand and they couldn't understand me. Parts cost was over $1000. So they say there is nothing they can do. Our Customer Support Is Here To Help Live Chat 24/7 Chat Now Call Us (800) 505-3274 Purchased car seat covers 800$ charge on credit card. Copyright 2003-2023 Carid Customer Service :- Hotline Phone number: 800.505.3274, 1.609.642.4700 FAX Number: 1.609.964.1983 Email ID: I ordered a bed liner for my truck. Please Help!!!! Please, email me with your order number at, so I could look into the issue and offer additional compensation for the inconveniences caused. Order Status: (800) 505-3274 Customer Service: (800) 505-3274 Local: (609) 642-4700 Fax: (609) 964-1983 Our Address 1 Corporate Drive, Cranbury, NJ 08512 USA Email Sales: Order Status: Support: General: Sales Hours Mon - Fri: 12am - 9pm EST Sat - Sun: 10am - 7pm EST Purchased the wrong product accidentally. CARiD knows what drives you. Get Offer; Coupon . To ensure a fast and safe delivery we use FedEx, DHL, USPS, & UPS Ground/Air shipping services. View the, No. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. Submit a Request Still Need Help? Address was incorrect due to the fault of Car ID this has happened b4 with a pair of struts apparently it was sent than needed to be rerouted which I was charged an additional 93 dollars for than told weeks later that the item was under investigation and the I could loose the package as well as the money all spent on it and the rerouting fee! The shipping timeframes depend on the type of the product you are going to purchase. Whether you want a refund, store credit, or an alternative product we will process your cancellation request immediately and without any hidden fees. Whether it's a Car, Truck, Jeep or SUV, we've got everything you need to identify your vehicle's true identity. Can I cancel or change my CARiD after I've checked out and made my purchase? the wheels are still being drilled and cut to spec" this doesn't take a month to do. This company gives you the runaround the minute you decide to cancel your order with them. CarId contacts (added by reviewer) Phone number +1 609 642 4700 Address 1 Corporate Drive, New Jersey United States Website Category Transportation & Vehicles View full information don't buy anything from carid 11 (opinions to this review) 1 (opinions to this review) CarId alternatives But I could never get an accurate tracking number on my Front Bumper, and it had not been received over a month later. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. Some products sold on CARiD include a core deposit. Sincerely, SKU: [protected] You may email me directly at We are extremely sorry to hear about the frustrating experience you have recently been through and poor assistance provided in this regards. Please, email me directly at with your order details and I will assist you further as well as offer compensation for the inconveniences caused. Founded in 2003 in New York City, serves over 50,000 automotive products for most existing cars, trucks, and SUVs. I look forward to your answer. This disclaimer applies in all events, and to all situations. Tell them your registered Email address or phone number, They will update you with real time location of your order. UPS indicated only one tank ever sent and Carid finally admitted it was out of stock. Please, email me with your order details at, so I could look deeper into this issue and check for additional compensation to cover the inconveniences. We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work. Desired outcome: Rear cargo protector, RMA for second defective starterFull refund to my credit card: $292.41Order#[protected], Get my shipping label so I can be refunded, $1,600 for Anderson composites carbon fiber zl1 wing never recieved a year later no product no refund just lies from carid1111. Dear Barbara, I am out a lot of money. Even once telling me the wheels were shipped; but that they were unable to find the tracking info. I tried to send it back and they flatly refused. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). Desired outcome: Carid sold me used shocks. I cancel order 13/8/2022 They have a dedicated and creative team that will help their customers find the specific component, the . Please accept our apologies for the situation with your order, and for the frustrating experience you had. I asked if they matched total price including shipping and was told they do. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I had received a confirmation email the order was cancelled and that my funds would be returned. We would like to improve your experience and resolve this issue in the most timely manner. Sincerely, being a part of this mess is one thing when you haven't a choice but when i do have a choice my choice is to not buy parts through ever not even 1 time will i risk hard earned money to known and proven theives. Moderate content, respond to reviews, and promote offers. We are really sorry for making the return process complicated for you. Please, email me directly at with your order details and I will assist you further as well as offer compensation for the inconveniences caused. Looking forward to your response! They were ordered in June but we did not try to install them until early October. Consumer Relations Department at Sincerely, 10% Off. I was forced to re-use the old shims. Looking forward to your response! Dear Alex, ordered a contractor ladder rack with a postage quote for delivery from the usa to the uk, week after payment i received an email asking for another 370 to which they were told to go take a long walk of a short pier, have since ordered the exact same rack for 100 pounds less than they're original, quote, i personally would avoid this company as We are extremely sorry for unsatisfactory experience you had, and for the long resolution process. I was ordering 100+ with no issues until I started to drop ship. Looking forward to your response! is a leading complaint resolution website on the Internet. Rated 1.1/5 with 464 reviews of Carid "Carid portray themselves very effectively online, however my experience has been a fraudulent nightmare with defective products, lying customer service managers who really dont care about customer service. Our mission is to provide you with the best products and the best service in eCommerce. In the event that the Company offers an incentive to prompt the consumer for such feedback or review, such incentive shall not be modified based on the content of the response, but is offered solely for participation. My order receipt # 19102738. if i were able to post pictures i would have. In this particular situation, unfortunately, we cannot proceed with returning the product since the return period has expired. I was told possible ship date 9/26/22. To cancel the entire order, select all of the items and select Cancel Checked Items when finished. Consumer Relations Department at Looking forward to your response! Please check your e-mail box and reply me back if you are interested. We researched this on Feb 20, 2022. Based on our last check on February 20, 2022, CARiD was not offering in-store pickup. Bought a LED headlight kit from their site using the the vehicle application guide from the site. Please, email me directly at with your order details and I will assist you further as well as offer compensation for the inconveniences caused. Pricing with exchange rate, customs shippimg to Quebec. If you have any questions or concerns, please give us a call at 800-505-3274. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. Please note that products must be in the original packaging and there are additional requirements for products that ship freight. The 30 days return policy was designed to give a consumer enough time to test-fit the product, make sure it meets their expectations and report defects/ flaws if located. Desired outcome: Wheels were just wrapped in saran wrap for delivery, then when arrived damaged carid offers me $100 when I spent over $3000 (including extra for shipping) because I did not keep the saran wrap they were packaged in! Please do keep in mind that this disclaimer applies to all products offered on the particular website, and in the event of any conflicting terms contained on specific pages of the website, the terms contained in this Terms & Conditions, and disclaimer, shall control. Overview. Greg took care of everything as it should have been in the first place. This is why you should NEVER buy from | My Experience - YouTube 0:00 / 10:21 This is why you should NEVER buy from | My Experience Andrew Does Life 12.3K subscribers 41K. Tire and wheel package. is an online retailer of automotive parts and accessories. All rights reserved. The company left an official comment on this complaint. Dear Jose A., Thank you. Upon return, we will inspect the part, which may require additional proofs, such as photos, videos or assessments, and upon confirmation of the defect at no fault of the customer, the exchange or replacement will be processed. Dear Brian, Tracking by UPS confirmed delivery to warehouse of origin on 8/18. You cannot call in to tech support, they just place you on hold and than hang up. We're not just a group of salespeople who go to work and punch in. Dear Bill, Providing any reason which isn't a result of a CARiD error. They sent the wrong item to me and then charge me shipping, and taxes. We sent in pics they ask for then it took them over a week to send them to Duraflex. Bought a body kit for a Mustang, and it had a lot of fitment issue. Second time this company has added hidden fees sending carseat covers in 3 different packages 80$ each box it's theft, Products used:We are not keeping products. Products used:None! i am currently still waiting so i can get my money back and move on. As of February 20, 2022, CARiD does allow modification & cancellation policies. Depending on the product, we may also require that you sent the product back to the source for inspection. As per our return policy, we are glad to accept returns within the regular 30 days return period if the part is still in a brand new condition (never installed) and with the original box. We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work. Rotors fit fine, Brake pad its self was correct what was wrong is the shims would not fit over the rotor. We truly care about your business and want to remedy this situation for you. Merchandise that is in stock usually ships within 24-48 hours. Consumer Relations Department at They're awesome! Not cheapest, but not the most expensive. Don't waste ur time or money R., The company's inventory consists of over 2 million unique SKUs from more than 700 different manufacturers. We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible. How can you advertise "easy returns" if you penalize people for returning something that they are not happy with? All rights reserved. Dear Andy, Any product that was used or fully/partially installed is non-returnable. Consumer Relations Department at Not professionals. I am in a service oriented business. This site is a God send because I was just about to place my order on, Dear Morgan, Service 763 Value 701 Shipping 728 Returns 633 Quality 622 You can usually do this anytime before the order has gone into processing. Please, email me directly at with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
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